Customer Care

Customer Care

We take great pride in building a relationship with our customers, from the very first time we meet, and throughout the years after your kitchen has been completed. Our highly skilled design team are able to create beautiful and striking rooms that make best use of the available space. Whether you have a dream of contemporary minimalism or bespoke cabinetry, we have the ideas and skills to make your dream a reality, at the right price.

Throughout the process of changing your kitchen, bedroom, bathroom, study or living room we will be there to provide you with expert advice and ideas on how to get the ideal result you are looking for. From the day that the dream of your ideal kitchen is born, until the day installation is complete, you will deal directly with the same person. They will be accessible by email or phone 7 days a week and are able to answer any questions or concerns you may have no matter how small. Everyone who will work in your home will be approachable and courteous, we understand that we will be invading your personal space and will endeavour to do it with minimum disruption to yourself and your family.

Once the project is complete, our customer care continues. After 12 months, if you wish, we can arrange to revisit to check you are still completely overjoyed with your new kitchen and resolve any issues should there unlikely be any. As the years progress we will be more than happy to stay in touch to ensure no problems have arisen and if you do get any problems be there to make sure these are resolved as quickly as possible, from the smallest problem such as needing a new oven lamp to being able to repair worktops if you have accidently damaged them.

Comments are closed.